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2. For the purpose of this Agreement, the term Subscriber/ Registered User/ Guest User, and wherever the context so require '“you”, “your”, shall mean any natural or legal person or entity (if using on behalf of your organization) who is accessing the Website, its contents and using the services offered on or through the Website and/ or has agreed to become a member/ subscriber of the Website by providing the Account Information (as defined hereinafter) while registering on the Website as Registered User/ Guest User using the computer systems of the Website and accepted this electronic version/ electronic record of the Agreement and has allocated himself/herself a unique identification User name ("User ID" and "Password") to become Registered User or have been identified as Guest User by providing phone number and email id. Further, all references to “we”, “us”, “our” and “Ncell” shall mean Ncell Axiata Limited (Previously known as Ncell Private Limited).
3. While accessing the Website or availing services offered therein, you provide to us necessary information, data, login id, passwords, usernames, PINs, email address, mobile number, other log-in information, materials or other contact information and content (collectively “Account Information”). In order for the Website and functionalities and tools available therein to function effectively, you must also keep your Account Information up to date and accurate. In case you become aware of any unauthorized use of your Account Information, you should notify us immediately. By providing us with your e-mail address, you agree to receive all required notices electronically, to the e-mail address provided.
4. You agree and understand that you are responsible for maintaining the confidentiality of your password which, together with your login ID, e-mail address, would allow you to access the Website and facilities and functionalities therein.
5. You agree to license, free of any fee or charge, the Account Information to us for the purpose of providing the access and use of Website and services therein and for analytics purposes. By submitting Account Information, you represent that you are entitled to submit it to us for use for this purpose, without any obligation on our part to pay any fees or charges or other limitations.
6. The use of the Website and services offered therein is offered to you strictly subject to your ‘Acceptance’ of all the terms, conditions and notices contained in this Agreement. Upon ‘Acceptance’, this Agreement shall be effective and binding upon you along with any amendments made thereto by us, from time to time, as published on the Website. You agreed to have completely read and understood this Agreement and shall not claim invalidity of this Agreement merely on the grounds that this Agreement is being concluded electronically. For the aforesaid purposes, 'Acceptance' shall mean your affirmative action in clicking on 'check box' and on the 'continue button' as provided on the registration page or clicking on 'Buy Now' or 'Subscribe Now' button while transacting as Guest User or any act which reflects your use of the Website or the products and services provided on or by the Website or any such other actions that implies your acceptance. Notwithstanding anything, your access and use of the Website or any service therein or any information, content, tools, features and functionality located on the Website constitutes your agreement, ratification and acceptance and to be bound by the Agreement.
7. This Agreement is being concluded and executed at between you and us at Kathmandu Nepal.
8. Your use of the Website implies that you agree with the terms of the Agreement. If you do not agree or are not willing to be bound by the terms and conditions of this Agreement and rules and policies as displayed on the Website, please do not click on the "check box " and/or on the "continue" button and/or “confirm” and/or "Buy Now" and / or “Subscribe Now” button and do not seek to obtain access to or otherwise use the Website.
9. The Agreement is a legal contract between you being, an individual customer, user, or beneficiary of the Website and the services therein, and us.
Products, Services and Content on the Website
11. Unless specifically provided otherwise in respect of the products and services offered and listed on the Website, we act as an “Intermediary” solely to assist the user to avail the products and services listed and offered on the Website. For such products and services, you acknowledge that we and the Website merely provides intermediary services in order to facilitate services to you and that we are not the last mile service provider to you and therefore we are not and shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity that you shall engage, buy or subscribe to on the Website.
12. For the products and services offered and provided by us, and specified so, on the Website, we do not offer and customized or tailor made content, product and services. We do not make any representations regarding quality, suitability and appropriateness of any product, services or content offered and listed on the Website. You are advised to satisfy yourself regarding suitability and appropriateness of any product, services or content offered and listed on the Website prior to purchasing or subscribing for the same.
13. The courses and training programs offered and listed on the Website are not recognized or endorsed by any college, university or any governmental authority unless mentioned. We are not entitled to and do not provide any diploma, degree or any recognized certificate directly. The courses offered and listed on the Website are not a substitute for a degree or diploma offered by a college, university, educational institution or any governmental authority. The courses offered and listed on the Website are provided in partnership or association with Universities/ Government agencies, etc.
14. We reserve the right to add, remove, modify or discontinue any product, service or content offered or listed on the Website and may do so anytime without any prior notice.
15. We do not take any responsibility for and shall not be liable for any addition, modifications or discontinuation of any third party product, service or content offered or listed on the Website.
16. We do not make and express or implied representations or commitments with respect to benefits of purchasing or subscribing to any product, service or content offered or listed on the Website.
17. You are requested to read and understand all the terms and conditions and features of a product, service or content before purchasing or subscribing to it on the Website.
Amendments to the Agreement
18. When you use any of the services provided by us through the Website, including but not limited to products, services or content etc., you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Agreement and shall be considered as part and parcel of this Agreement. We reserve the right, at our sole discretion, to change, modify, add or remove portions of the Agreement, at any time without any prior written notice to you. It is your responsibility to review this Agreement periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with the provisions of this Agreement, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
Use of the Website
19. Your right to access and use of the Website and the service offered therein is personal to you and is not transferable by you to any other person or entity. You are entitled to access and use the Website only for lawful purposes.
20. Your access and use of the Website may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Website or other actions that we, in its sole discretion, may elect to take. We may not always be able foresee or anticipate technical or other difficulties that may result in failure to obtain data or loss of data, personalization settings or other service interruptions. We do not assume any responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or personalization settings.
21. As a condition of your use of this Website, you represent and warrant that:
· you possess the legal authority to create a binding legal obligation and enter into this Agreement;
· you will use this Website in accordance with the terms of the Agreement;
· you will use this Website to access and/ or avail the products, services and content offered on the Website;
· you will provide your proper and accurate Account Information. You will be solely responsible for the information provided by you and in case of any error or mistake in provision of information, we will not be liable for the same in any manner;
· all information supplied by you on this Website is true, accurate, current and complete;
· if you have an online account with the Website, you will safeguard your access and login details like the login ID and password and will supervise the same. You will be completely responsible for any use or misuse of your account by you and anyone other person other than you whom may have gained access to your access details for actions and omissions attributable to you.
· all information you supply to us, about yourself, and others, is true and accurate.
22. We retain the right in our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of the terms of the Agreement.
Communication Policy of the Website
23. Upon transacting on the Website, you will receive an e-mail from us informing you about the status of your transaction. The e-mail will be sent to e-mail address provided by you and we shall not be responsible towards the receipt of the said e-mail in your inbox. You are solely responsible for entering the proper and accurate contact details including your name, email ID to ensure that we can effectively communicate with you.
24. You acknowledge that the SMS (Short Messaging Service) provided by us is an additional facility provided for your convenience. In case you do not receive any SMS for whatsoever reason, we are and shall not be liable for the same.
25. Any grievance regarding the service availed from the Website should be communicated as per the grievance policy laid out herein.
26. We may from time to time provide automatic alerts and voluntary account-related alerts. Automatic alerts may be sent to you following certain changes made online to your Website account, such as a change in your Account Information. You do not need to activate these alerts. Although you may have the option to turn off some of these automatic alerts, we recommend that you leave them on, since they may be security-related.
27. You understand and agree that any alerts provided to you may be delayed or prevented by a variety of factors. We do our best to provide alerts in a timely manner with accurate information. We do not guarantee the delivery or the accuracy of the content of any alert. You explicitly agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert, for any errors in the content of an alert, or for any actions taken or not taken by you or any third party in reliance on an alert.
Website and its Content
28. This Website and the services offered thereon are only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from the Website, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.
29. We grant you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Website. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. The access to certain areas of the Website may only be available to Registered Users. To become a Registered User, you may be required to answer certain questions and provide certain details. Answers to such questions and details are mandatory.
30. You understand that except for information, products or services clearly indicated on the Website as being supplied by us, we do not operate, control, or endorse any information, products, services or content on the Website or on the internet generally in anyway. You also understand and agree that we cannot and do not guarantee or warrant that files available for downloading through the Website will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.
31. We may add, change, discontinue, remove or suspend any other Content or services posted on the Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.
32. You understand and agree that you are prohibited from doing any of the following:
· Infecting the Website, including by posting or transmitting any file which contains viruses, worms, trojans or any other damaging features, or that otherwise interferes with the proper working of the Website;
· Using any automated data gathering or extraction tools, program, algorithm or methodology, including robot, spider, scraper, deep link, to access, acquire, copy or monitor the Website or any portion of the Website, without our express written consent;
· Deciphering, decompiling, or reverse-engineering any of the software comprising or in any way making up a part of the Website, or attempting any of the actions mentioned above.
33. All materials on this Website, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under intellectual property laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on the Website limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Website whether owned/used by us or otherwise. By displaying them on the Website, we are not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.
34. The appearance, layout, 'look and feel', including text, graphics, images, logos and button icons appearing on the Website, photographs, editorial content, documents, notices, software and other materials are sole property of ours and are subject to protection under the applicable intellectual property and other laws.
35. The content and information on this Website (including, description of the products and services and offerings), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and services providers. You are not permitted to and you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Website.
Availability, Rules of Service
36. The products and services displayed on the Website may not be available for purchase / subscription in your particular country or locality. The reference to such products and services on the Website does not imply or warrant that these products or services will be available at any time in your particular geographical location. The products and services offered or listed on the Website are subject to availability. You should check with customer support for the availability of specific products and services in your area.
37. All the third party products, services and content available on the Website are governed by the rules, regulations and policies of the respective service provider. You are requested to refer to, acquaint and abide by those rules of service and regulations of the respective service provider, prior to using the Website to purchase or subscribe the same.
38. If you send any communications or materials to us by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by us, as non-confidential, unless you specifically specify so.
39. You hereby give up any and all claims that any use of such material would any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way we use such material.
40. Any material submitted to the Website may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by us anywhere in the world, in any medium, forever.
41. If the Website contains bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Website or any facility available thereon, you shall not, directly or indirectly, do any of the following:
· Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
· Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information;
· Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law;
· Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer;
· Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
· Falsify the origin or source of software or other material contained in a file that is uploaded;
· Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the user knows, or reasonably should know, cannot be legally distributed in such manner;
· access, monitor or copy any content or information of the Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
· violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
· take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
· deep-link to any portion of the Website for any purpose without our express written permission;
· ‘frame’, ‘mirror’ or otherwise incorporate any part of the Website into any other website without our prior written authorization; or
· host, display, upload, modify, publish, transmit, update or share any information that:
a. belongs to another person for which the user does not have any right;
b. is hateful, grossly harmful including harmful to minors, paedophilic, invasive of another’s privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling;
c. infringes any patent, trademark, copyright or other proprietary rights;
d. deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature;
e. threatens the unity, integrity, defence, security or sovereignty of India, friendly relation with foreign states or public order or cause incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation; or
f. impersonates another person.
42. If your access or use of the Website, transactions thereon or account shows signs of fraud, abuse, or any suspicious activity, we reserve the right to cancel and terminate any services associated with your name, email address, or account, and close any associated accounts with the Website. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary and other losses to us, including litigation costs and damages.
43. To contest the cancellation of a transaction or freezing or closure of an account, you may contact our customer service.
44. We reserve the right to undertake all necessary steps to ensure that the security, safety and integrity of our systems. Towards this end, we may take various steps to verify and confirm the authenticity, enforceability and validity of orders and requests placed by you. If we, in our sole and exclusive discretion, conclude that the said transactions are not or do not reasonably appear to be, authentic, enforceable or valid, then we may cancel the said orders at any time.
45. We use third party payment providers to receive payments from the users. We are not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues. We take utmost care to work with 3rd party payment providers, but do not control their systems, processes, technology and work flows; hence we cannot be held responsible for any fault at the end of payment providers.
46. Internet transmissions are never completely private or secure. You understand and agree that any message or information you send to the Website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to us does not cause us to have any special responsibility to you.
47. The copyright in the contents of the Website belong to us. Accordingly, we reserve all rights in the same. Copying of part or all the contents of the Website without our permission is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.
Offers, Contests and interactions
48. The Website may contain contests that require you to send in material or information about yourself or offer prizes. Each offers, contest and interactions has its own rules, which you must read and agree to before you participate.
Disclaimer and No Warranties
49. You acknowledge and agree that, except for the products, services and content offered by us and specified so, we are an intermediary and are not liable for any 3rd party (suppliers or service providers etc.) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the Website is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all products, services, content, opinions, advice, reviews and other information provided through the Website or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the Website will be corrected.
50. Unless otherwise provided specifically, the products, services and contents on this Website are provided on “as available,” and “with all faults” basis and without warranties or representations of any kind either expressed or implied. The information, software, products, and services contained on this Website, and the inclusion or offering of any products or services on this Website do not constitute any endorsement or recommendation of such products or services by us, our affiliates and their respective suppliers. The material in this Website could include technical inaccuracies or typographical errors. We may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties of suitability, appropriateness and usefulness relating to the products, services, content, information and description of such products, services and content offered and displayed on this Website (including, without limitation, the pricing, general product descriptions, etc.). The ratings or reviews displayed on this Website, if any, are intended as only general guidelines, and we, our affiliates and their respective suppliers do not guarantee the accuracy of the ratings.
51. We do not warrant that the functions contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this Website or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction.
52. You acknowledge that the access and use of the Website is provided only on the basis set out in this Agreement. Your uninterrupted access or use of the Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on the Website. We do not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Website.
Indemnification and Limitation of Liability
53. You agree to indemnify, save, and hold us, our affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Website, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.
54. In no event will we be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the Website or any reference site, or (iii) your use or inability to use the services, the Website (including any and all materials) or any reference sites.
55. In no event will we or any of our contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the products, Services and content offered and listed on the Website, (iii) your use or inability to use the Website or products, Services and content offered and listed on the Website or any linked sites, or (iv) any other interactions with us, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for buying or subscribing to the products, services or content on the Website giving rise to the cause of action or Rupee One Thousand (Rs.1000/-) only, whichever is less.
57. We may provide you with notices and communications by email, regular mail or postings on the Website or by any other reasonable means. Except as otherwise set forth herein, any communication to us must be sent by courier or registered mail to our office at –
Ncell Axiata Limited Ncell ICON, Ward No. 26, Lainchaur, Kathmandu Nepal
58. Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by us.
59. This Agreement represents the entire understanding and agreement between you and us regarding the subject matter of the same, and supersedes all other previous agreements.
60. If any clause of the Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.
61. If any dispute arises between you and us during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Agreement, or the documents incorporated herein by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified and nominated by us. The place of arbitration shall be Kathmandu, Nepal. The arbitration proceedings shall be in the English Language and shall be governed by Arbitration Act, 1999 (2055).
Governing Law and Forum for Disputes
62. The Agreement and other documents incorporated herein by reference shall be governed and construed in accordance with the laws of Nepal. Subject to arbitration clause above, all disputes arising under this Agreement between you and us shall be subject to the exclusive jurisdiction of courts atNepal.
63. You can file a grievance/ share feedback if you are disappointed with the services rendered by us or any other issues. You can give your grievance/ feedback through email or registered post.
64. In order to make our redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
In accordance with relevant laws of Nepal made there under, the name and contact details of the Grievance Officer can be obtained by sending a mail to firstname.lastname@example.org subject line as ‘Details of Grievance Officer.’
In the course of a Registered User/ Guest User/ User/ Subscriber using the website https://ncellpathshala.com/ including related software, mobile application (“Website”) or availing the products, services and content offered and listed on the Website (“Services”), Trans Neuron Technologies Pvt. Ltd. (“Company”), may become privy to the personal information of the user / subscribers, including information that is of a confidential nature.
The Company has policies and procedures concerning the collection, storage use and security of your information that will help protect your privacy. This Policy endeavors to help us serve you while maintaining strict privacy and security standards.
1. The Company collects several types of information which is primarily used to serve you better and maintain authenticity of Services by identifying you. Details of such information (collectively called “Information”) are as follows:
1.1. Personal Information
b)Information regarding your transactions on the Website.
c)Your financial information such as bank account information or credit card or debit card or other payment instrument details.
d)Internet Protocol address.
e)Any other items of "sensitive personal data or information" as such term is defined under the Privacy Act, 2018 (2075), Individual Privacy Regulation 2020 (2077).
f)Identification code of your communication device which you use to access the Website or otherwise deal with the Company.
g)Any other Information that you provide during your registration process, if any, on the Website.
1.2. Non-Personal Information
The Company may also collect information other than Personal Information from You through the Website when You visit and/ or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist the Company to identify you personally.
We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from "cookies," sent to your browser from a -
a)Web server cookie stored on your hard drive
b)An IP address, assigned to the computer which you use
c)The domain server through which you access our service
d)The type of computer you're using
e)The type of web browser you're using
You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
The Company may email you or post various surveys on the Website. The surveys may request for your demographic information (age, gender, and familiarity with the Website, your interests, content, products and Services) and your feedback on Services.
1.4. Customer Service Communications Information
The Company may collect Personal Information, Non-Personal or Other Information when you post or submit comments, questions, complaints or suggestions regarding Services.
1.5. Other Information
The Company also collects information regarding your usage of Website and Services (“Other Information”). Other Information includes, but is not limited to pattern of use of Website by you, pages visited, posts/comments made on any page of Website etc.
2. Mode of Collection of Information
2.1 When you use the Website, we collect and store your Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
2.2 In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. We may collect your Non-Personal Information, just by you browsing your site. When collecting personal information from you we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on the Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our website / app or not), which URL you next go to (whether this URL is on the Website or not), your computer browser information, and your IP address.
2.5 If you choose to buy on the Website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
2.6 If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
2.7 If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
2.8 We do use your contact information to send you offers based on your previous orders and your interests.
3. Use of Information
a) If required by law or any authority
b) To protect and defend rights and interests of the Company, employees/ agents of the Company, other users or the general public
d) To address concerns raised by a third party
3.2. The Company uses personal information to provide the Services. To the extent the Company uses your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
3.3. In our efforts to continually improve our product and service offerings, we collect and analyses demographic and profile data about our users' activity on our Website.
3.4. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
3.5. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at the Website, providing you with content that we think you might be interested in and to display content according to your preferences.
3.6. Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.
3.7. We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
4. Cookies and Tracking Technology
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
5. Links to other websites
TThe Website may carry links to other websites. Your use of and activity at such other websites are at your own risk and the Company takes no responsibility regarding Information dissipated by you at such websites.
6. Data Security
6.1 The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
6.2 Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Nepal but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of Nepal) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information/ data.
7. Obligations of visitors/customers/users
To help the Company protect Information, the visitors/customers/users are required to maintain the privy of Information, ensure strength of password by using a combination of alphabets, numbers and special character and keep changing the password on regular basis. The visitors/customers/users are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between visitors/customers/users and the Company.
8. Disclaimer as to Loss
Although, the Company has ensured the security of Personal Information collected. However, considering the open nature of Internet, such Information may be accessed by unauthorized entities/ software/ codes (“Hackers”). The Company assumes no liability whatsoever with respect to access of Information by Hackers.
9. Sale, merger of the Company
Information collected by the Company is considered to be trade secret of the Company. As the owner of such trade secret, the Company has right to disclose or sell the Information as an asset of the Company during any sale or merger.
10. Your Consent
All your representations are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information which may be have an adverse effect.
11. Changes to this Policy
The Company reserves the right to amend this Policy, from time to time, as required or in pursuance to change in relevant laws.
Address: Ncell ICON, Ward No. 26, Lainchaur, Kathmandu Nepal
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