Communication through a telephone plays a significant role in any business organization. The modernization and digitalization of businesses have to lead to various channels of communication, such as automated answering machines, texting, emails, etc. However, some people still prefer telephone communication. It always gives a personal touch, more clarity and a positive impression when telephone communication takes place.

Personal Excellence is the journey of positive development beyond one’s self and is a step by step process of improving oneself in every aspect of life. Although the process is difficult and requires patience but it benefits those who want to live a successful and happy life. Personal excellence is to improve your performance consistently and continuously so that you can improve every aspect of your life – family, education, career, finance, relationship etc. Personal excellence does not reflect perfection and being perfectionist. It is a process of becoming better of oneself, and do better and better in all aspects of life.

Most of us are likely to be familiar with the term ‘billing’ owing to its use in everyday speech.But if you’re running your own business, it’s essential to delve into a more technical understanding of the concept.The standard accounting definition of billing describes it as the process of generating invoices for customers on a recurring or one-time basis, depending on the type of pricing plan that a customer has chosen.

Communication can be summed up to be the exchange of information. Given the complex ways that we receive and perceive messages, however, this exchange is far from simple and straightforward. To become a good communicator, you first must master the basics of having a two-way conversation.

The course is designed to aim at imparting a basic level appreciation programme for the common man. After completing the course the incumbent is able to the use the computer for basic purposes of preparing his personnel/business letters, viewing information on Internet (the web), sending mails, using internet banking services etc.

Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overcome this challenge, and bring a lot of valuable experience with you to the next interview if you don't get the job.

The course focuses on the basic guidelines for answering the phone, how to portray a positive image, improving voice characteristics and communication skills, basic telephone etiquette, tips for voice mail messages, and other methods for more effective use of the telephone.

Active listening is a communication skill that you can use to improve your ability to understand and comprehend verbal information. This skill will also help you to communicate your ideas and knowledge more effectively. In this tutorial, you will learn about effective active listening skills. You will understand how the communication process actively involves a sender and a receiver. 

Despite the popularity of live chat and email, phone calls are still the preferred medium by customers – and often the main culprit of poor customer experiences.

Some decisions are more complicated or critical than others and require a disciplined process. Learn strategies for effective decision making.

MS Office is one of the most widely used platforms all over the world. Proficiency in MS Office is a guaranteed must-have to put on any resume. It is a requirement that surpasses all industries and job roles.

We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success. No business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement. 

This Course guides you on managing time successfully is essential to ensuring you're as productive as possible. Start our free course and learn how to boost your productivity with cloud collaboration tools, as well as how mastering prioritisation and delegation can help you maximise your effectiveness at work.

Today, resumes must appeal to potential employers while also being optimized for the electronic age. Whether you are handing a resume over in person or are emailing an electronic copy to be added to an online database, the words you use and the formatting you choose will make a big difference in whether or not you get that interview.

Are you mystified by Microsoft Excel? Feeling intimidated by spreadsheets? Want to save time and effort by learning how to use spreadsheets the RIGHT way? Spreadsheet programs such as Microsoft Excel have replaced paper-based systems throughout the business world. Initially developed for accounting and bookkeeping tasks, they're also used extensively to organize and store tabular lists. In this fun and friendly course suitable for absolute beginners, we'll use a practical, real-world example to learn all about spreadsheet navigation, data entry tips and tricks, calculations, formulas, and more!

Basic writing skills are one of the most valuable lessons children can learn from a young age. Developing writing skills early on helps kids as they progress through school and allows them to grasp grammatical concepts more easily.

It can be the most frustrating thing. You spend hours writing what you think is a great résumé, you send it off with your fingers crossed, and then you wait. And you wait. And you wait. For some reason, your application just didn’t grab their attention. This free course will give you all the résumé writing skills you need, from how to quantify your achievements to how to research for a job application, to make sure that doesn’t happen again.

Learn how to work smarter with Google Drive. In this course, we explain how to get started with this popular cloud-based file storage and word processing, spreadsheet, and presentation software.

Get up to speed with QuickBooks Online so you can manage business finances in the cloud, anywhere you go. Bonnie Biafore shows business managers who are new to the bookkeeping platform—and QuickBooks veterans making the leap to the online edition—how to pay bills on time, collect the money earned, and run reports to see how the company is performing. Plus, discover how to set up customers, vendors, products, and services; record transactions; reconcile bank statements; and pay sales tax.

Data entry refers to the process of entering data or information into a spreadsheet or database with a keyboard, mouse, scanner, disk, or voice. Data entry jobs involve transferring data from one medium to another. Usually, it involves typing hard-copy information into a computer program designed to organize the information in a way that is useful to a business. Data entry jobs are available as full-time, part-time, or freelance positions. In most cases, data entry jobs can offer tremendous work-from-home flexibility.

This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes.

The Salesforce Fundamentals specialization guides learners through the Salesforce Fundamentals for Business Administration Trailmix and presents what is possible with the Salesforce platform and how it can support your business. This specialization covers the essentials of Salesforce from building a user interface and creating reports and dashboards, to advanced process automation. Upon completion of all the assigned modules and projects, learners will have the skills needed to begin to implement Salesforce in a business.

Effective self-management will enable individuals to develop the needed disciplines that help bridge the gaps between goals and accomplishment. High achievers are people who have learned to effectively manage themselves, tapping on all resources available to motivate themselves toward the fulfillment of their fullest potentials.

This course is designed to introduce participants to a variety of office equipment and provide them with the skills and knowledge needed to use them effectively in the workplace.

Effective written communication is essential in the modern workplace. Learn practical tips to improve your writing skills.Written communication plays an important role in the business world. If we fail to understand and comply with its basic rules, there is a risk that we may be misunderstood, we do not get response on time or do not get response at all.

mail is the communication tool of choice for most of us. Email's great because you don't have to be available at the same time as your conversation partner to communicate. It allows us to keep projects moving when our co-workers are unavailable or on the other side of the world.

Customer service can be a deciding factor in whether clients do business with a company. To establish long-term relationships with customers, you need to develop strong client-facing skills. Learning more about client-facing skills can help you identify which abilities you possess and where you can improve.